IHME Support

Getting Help

If you need help with Jobmon at IHME, here are your options:

Slack

The primary channel for Jobmon support is Slack:

Channel: #jobmon-users
Response time: Usually within a few hours during business hours

When asking for help, please include:

Your workflow ID (if applicable)
The error message you’re seeing
What you were trying to do
Any relevant code snippets

Jobmon GUI

The Jobmon GUI is often the fastest way to diagnose issues:

URL: https://jobmon-gui.ihme.washington.edu
View workflow status and task details
See error messages and logs
Check resource usage

Documentation

This documentation: https://jobmon.readthedocs.io
GitHub: https://github.com/ihmeuw-scicomp/jobmon

Common Issues

“DistributorNotAlive” Error

This usually means you’re running from a login node instead of a submit node:

# Run srun first
srun --pty bash

# Then run your workflow
python my_workflow.py

Connection Errors

If you can’t connect to the Jobmon server:

Make sure you’re on the IHME network (or VPN)
Check if the server is up: https://jobmon-gui.ihme.washington.edu
Verify your configuration file

Resource Errors

If jobs are failing due to resource limits:

Check the actual resource usage in the GUI
Increase memory or runtime as needed
Consider using a fallback queue for large jobs

For more troubleshooting tips, see Troubleshooting.

Office Hours

Scientific Computing holds regular office hours. Check the IHME intranet or Slack for the current schedule.

Reporting Bugs

If you find a bug in Jobmon:

Check if it’s already reported: https://github.com/ihmeuw-scicomp/jobmon/issues
If not, create a new issue with: - Steps to reproduce - Expected behavior - Actual behavior - Jobmon version (python -c "import jobmon.client; print(jobmon.client.__version__)")